Payment Terms:
WLANAntennas.com wants to make your purchasing experience as easy and hassle free as possible. We accept Visa, Mastercard and American Express as payment. WLANAntennas.com is a Division of InPath Devices. Your invoice and credit card slips may bear the name InPath Devices.

Warranty Policy:
Please check the manufacturer of the wireless equipment for warranty information. All Telex antennas carry a 1 year limited manufacturer’s parts and labor warranty. Telex antennas are guaranteed to be free from manufacturer defects for a 1 year from the date of purchase.

Return Policy:
WLANAntennas.com provides a wealth of online resources to help you choose the right wireless antenna for your application. We also offer the resources of our knowledgeable and helpful support staff to help you choose the right wireless equipment. However, once you have chosen your wireless equipment and purchased it from WLANAntennas.com all sales are final. All items are covered by the terms of the manufacturers warranties, but items may not be returned for credit, refund, replacement, or exchange. This policy will apply to wireless antennas, wireless devices, wireless antenna cables, wireless accessories, and all other items being offered by WLANAntennas.com.

DOA Policy:
If you receive a product DOA (Dead On Arrival) please call 800-988-1914 immediately to report the problem. We will issue a RMA (Return Materials Authorization) number that must be included in the return packaging. All products must be returned, freight prepaid, in original packaging with a copy of the RMA form and a copy of the invoice. Once the original product is received, we will inspect and test to determine if the returned products are eligible for Warranty Replacement. If the returned products are eligible for Warranty Replacement, we will ship a replacement unit with a new invoice, freight prepaid, to you. At the discretion of WLANAntennas.com (and providing the product is in stock) we may advance ship a unit to the customer, but a credit card number will be required to insure the original products prompt return. Any product not returned in original condition with original packaging, manuals and accessories will be subject to a restocking fee of up to 15 percent of purchase price.

Contact Policy:
To effeciently serve our customers, all questions regarding wireless antennas and equipment must submitted by email. We provide a wealth of online resources to help educate you on choosing the right wireless antenna for your application. If you need further assistance, you must submit your question using our Question/Inquiry Form. Our typical response time is 24-48 hours but will depend on the amount of inquiries in queue.

The 800-988-1914 phone number is for orders only. All questions will be redirected to our email response system.